CANCELLATION POLICY. Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.
RETURN POLICY. Returns of items purchased online are permitted within 24 hours of delivery if the merchandise was not as expected. Refunds will be made for only 70% of the purchase price will be refunded, but not the delivery charge. To initiate a return, please contact Internet Sales Support at Claim@thecollectionfurniture.com, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.
For purchases made in a The Collection Furniture showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 24 hours of the date of purchase. If you do not cancel the sale within 24 hours, but cancel prior to delivery, only 70% of the purchase price will be refunded.